This return policy applies to products purchased from Oakford Stockfeeds.
If you change your mind, you can return most products (see below) within 30 days from the purchase date provided the following conditions are satisfied:
Proof of purchase must accompany the product being returned. You will need to provide a Oakford Stockfeeds receipt of purchase or payment provider receipt which includes reference to the item you are returning; and
The product must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way by you).
We do not accept the return of products under our change-of-mind policy that are:
For change-of-mind returns we will choose whether you are given a refund, store credit or an exchange for an equivalent valued item (as determined by Oakford Stockfeeds).
IMPORTANT NOTE: Oakford Stockfeeds fulfills some products from international suppliers. For purchases which fall into this category, shipping time is outside of our control and can take five weeks. Please contact us within 7 days of your purchase date if you cannot wait for this time.
See the section "HOW TO RETURN YOUR PRODUCT" for more information about how you can return products under our change-of-mind policy.
See the section "HOW TO EXCHANGE YOUR PRODUCT" for more information about how you can return products under our change-of-mind policy.
You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.
Further information about the consumer guarantees is provided here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees which includes details about the consumer guarantees; and here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund which includes details about your rights where a consumer guarantee is not met.
To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item. To make a claim under the consumer guarantees please contact us at email@example.com.
See below for further information on how you can return a product under our change-of-mind policy. To return products purchased online under our change-of-mind policy:
See below for further information on how you can exchange a product under our change-of-mind policy. To exchange products purchased online under our change-of-mind policy:
IMPORTANT NOTE: For your return to be considered under our change-of-mind policy you must ship your return within 30 days of purchase.
If you purchased a product using PayPal, and you are offered a refund, the refund will be paid to your PayPal account.
For shipping information please refer to our shipping policy.